Account Deletion
This page explains how to request deletion of your Six Gates account and associated data. The Service is provided by DNG Interactive ("we", "us", "our"), with its principal place of business at K39/11A Nguyễn Nhàn, Cẩm Lệ District, Da Nang, Vietnam.
1. How to Request Account Deletion
To request deletion of your account and personal data, please send an email to[email protected] with the following information:
- Subject line: "Account Deletion Request"
- Your Player ID or Character Name — you can find your Player ID in the game under Settings > Profile, or your Character Name from the character selection screen.
- The email address associated with your Google account (if you linked Google Sign-In to your game account).
Our support team will verify your identity and process your request. We aim to complete account deletion within 30 days of receiving your verified request, in accordance with applicable data protection laws.
2. What Data Will Be Deleted
Once your request is verified and processed, we will delete or irreversibly anonymize the following data associated with your account:
- Account credentials — your Google Sign-In link, device login credentials, and session tokens.
- Player profile — your Player ID, character name, character data (level, stats, equipment, inventory), and gameplay progress.
- Gameplay records — rankings, guild membership, chat history, mail, activity logs, and event participation.
- Push notification tokens — your device push token used for notifications.
- Device identifiers — installation ID and device aliases linked to your account.
- Analytics data — event data tied to your installation ID or character ID.
- Photos — any character avatar photos you uploaded.
3. Data We May Retain
Some data may be retained after account deletion where required by law, for legitimate business purposes, or to prevent fraud:
- Transaction records: in-app purchase records (order IDs, transaction IDs, amounts, dates) are retained for tax, accounting and audit purposes as required by applicable law.
- Fraud prevention records: device identifiers and abuse history may be retained in anonymized form to prevent cheating and fraud on the platform.
- Legal compliance: records required to comply with court orders, regulatory requests, or applicable laws.
- Server logs: anonymized access and error logs may be retained for technical monitoring and security purposes.
Retained data will not be used for any purpose other than the specific legal or business obligation that requires it.
4. In-Game Character Deletion
You can delete a character at any time from the character selection screenwithin the game. This removes the character and associated gameplay data after a short delay, but does not delete your player account or Google Sign-In link. To fully delete your account, follow the process in Section 1 above.
5. Third-Party Data
When you linked your Google account to Six Gates, Google processed your sign-in information under its own privacy policy. We do not control Google's data retention. You can manage your Google account and data at myaccount.google.com.
6. Contact
If you have questions about account deletion or wish to exercise your data rights, contact us at [email protected].
DNG Interactive
K39/11A Nguyễn Nhàn, Cẩm Lệ District, Da Nang, Vietnam